Privacy Policy

This privacy policy sets out how The Chopped Leaf Limited (“Chopped Leaf”, “we”, “us”, or “our”) collects, uses, and discloses, any personal information that you give us or that we collect when you use our website or use our Services.

This Privacy Policy sets out our privacy practices that apply when you visit our restaurants that we own and operate or use our website (the “Services”).

By using our website or Services, or by choosing to give us personal information, you consent to this Privacy Policy and the processing of your Personal Information it describes.

If you do not agree with any terms of this Privacy Policy, please exercise the choices we describe in this Policy, or do not use the Services and do not give us any personal information.

Policy Summary

What Personal Information we collect.
What we do with the Personal Information we collect.
When we Disclose Personal Information.
How we Collect Information using Technology
Security
Retention of Personal Information
We may Transfer Personal Information to Other Countries
Links to other websites
Your Choices
Accessing and Correcting your Personal Information, Your Rights
Children
Changes to Our Privacy Policy
Contact Us

1. What Personal Information we collect

“Personal Information” is information that may identify an individual such as a first and last name, home or other address, an email address, payment information, or a phone number or other contact information.

The Personal Information we may collect depends on how you choose to use our Services. We may collect personal information when you place an order, fill out and submit forms on our website, use interactive features on our site, or engage with us, through contacting our representatives.

We may collect and use your personal information when you:

Buy our products, including when you place an order for pick-up or delivery we collect information such as name, address, email and payment details,
Sign up for our loyalty program we collect information such as email address, date of birth, purchases and transactions on our website, points status, and information you choose to submit, for example if you complete a survey or questionnaire we provide.

If you are a franchisee, we collect information from you and/or any guarantor including your name, email address, contract information, and financial information.

2. What we do with the Personal Information we collect

We use the information we collect to provide our Service, to understand your needs and provide you with better service, and in particular for the following reasons:

To provide you with our products and services, such as fulfilling orders and processing payments.
To administer our loyalty program.
For our internal record keeping.
To improve our Services and the user experience on our website.
To send email and other communications about our products and Services, such as special offers or other information which we think you may find interesting.
To manage, administer, maintain, service, collect and enforce any agreement we have with you.
To respond to your questions or complaints.
To investigate and settle any dispute or claim which relates to our site, products or Services, and/or any agreement we have with you.
To investigate security breaches or cooperate with government authorities pursuant to a legal matter.
For other purposes which are disclosed to you and to which you consent.

If you are a franchisee, we use your information to (among other things) determine whether you satisfy our minimum standards for a franchisee as well as whether we will contact you to discuss next steps in our prospective franchisee review and evaluation processes.

We may also aggregate or otherwise strip any personal information or other information we collect of all personally identifying characteristics and may use or share that aggregated data with third parties for any purpose we deem appropriate.

3. When we Disclose Personal Information

We may share personal information with third parties that help us use your personal information for the purposes described in this Privacy Policy. For example, we may share personal information with service providers that assist us with the activities described in this Privacy Policy, such as companies that help us run our website, process our payments or deliver our meals.

We may share information with local owners of The Chop Leaf restaurants, particularly when they work with us in delivering services to you. For example, local restaurants will implement delivery and take-away services that you may request through our website.

We reserve the right to transfer any personal information we have in the event of bankruptcy, or if we or any part of our business merges with or is acquired by a third party, or if any such transaction is proposed.

We may also disclose personal information to third parties if we have reason to believe that disclosing such information is necessary to: (i) conduct investigations of possible breaches of law; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; or (iii) to protect our rights, safety or property, or those of others.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. How we use cookies and collect information using technology

A cookie is a small file which is placed on your computer or mobile device’s hard drive. Cookies and other technologies can help analyse web traffic or let us know what portions of our site people visit and what features they use. We may use cookies and other technologies to collect information that helps us operate and understand the use of our website, such as, your Internet Protocol (“IP”) address or device ID, operating system, browser type, username, the pages of the website that you visit, the time spent on those pages, access dates and times, clicks, links used, and actions you take on our site, any errors you encounter, and general location derived from IP address.

We use cookies and other technologies to identify which portions of our Services are being used and how they are being used. This helps us analyse data about traffic on our site, correct any errors our users encounter, and improve our Services in order to better tailor them to user needs. We also use this information for statistical analysis purposes.

You can also choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Services.

We may work with third parties to collect this information. For example, we use Google Analytics, which is a web analytics service that provides statistics and basic analytical tools for website and search engine optimization. We use Google Analytics on our website to analyze how users use and arrive at the website. Google Analytics may collect information such as user location as inferred from IP address, the amount of time a visitor spends on our website, which pages are more frequently accessed, how the website is accessed (either directly, a search engine, or from a link), what sort of software is used (e.g. operating system, browser type, etc.), as well as demographics. For more information on how Google Analytics collects and processes information, please visit: www.google.com/policies/privacy/partners/. For information about how to opt out of having your information used by Google Analytics, visit: https://tools.google.com/dlpage/gaoptout/.

We also use Pixels on our Website. Pixel tracking is a cookie-based process that enables third-parties to collect information, such as website interactions and browser events, from websites. We use Meta Pixel to collect data that helps us track conversions from Facebook and Instagram ads to our Website, optimize ads, build targeted audiences and remarket users.

For more information on Facebook and Instagram’s advertising tools and your options to opt-out, please visit: https://www.facebook.com/policies/cookies

5. Security

In order to help prevent unauthorised access or disclosure of personal information, we have put in place physical, electronic and administrative procedures to help safeguard and secure the personal information we collect.

Personal information may be accessed by persons within our organization, or our third-party service providers, who require such access to carry out the purposes described in this Privacy Policy, or otherwise permitted or required by applicable law.

Even though we have taken steps to help protect the personal information in our control, you should know that we cannot fully eliminate security risks associated with personal information. No security measures can provide absolute protection. We cannot ensure or warrant the security of any information you provide to us.

6. Retention of Personal Information

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may aggregate your personal information so that it can no longer be associated with you. We reserve the right to use such de-identified data for any legitimate business purpose without further notice to you or your consent.

7. We may Transfer Personal Information to Other Countries

Personal information that we collect may be stored and processed in Canada and outside your jurisdiction of residence, in any other country in which we or our service providers maintain facilities. Personal information processed and stored in another country may be subject to disclosure or access requests by the governments, courts or law enforcement or regulatory agencies in that country according to its laws.

By using our Services or by providing us with personal information, you consent to any such transfer of information outside of your country. If you have any questions about our use of service providers outside of Canada, you may contact us using the information below.

8. Links to other websites

Our Services may contain links to other websites that may interest you. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. We cannot be responsible for the protection and privacy of any information which you provide when visiting such sites, and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to any website you visit.

9. Your Choices

You may choose to restrict the collection or use of your personal information in the following ways:

You may write to or email us using the contact information below to withdraw your consent to us using your personal information for direct marketing purposes.
If you receive commercial email from us, you can also unsubscribe using the unsubscribe tool we provide in such messages.

If you choose to withdraw consent from a processing of personal information we need to provide our Services, we may no longer be able to provide those Services to you.

10. Accessing and Correcting your Personal Information, Your Rights

You may request access to your personal information that we hold and to request a correction to it if you believe it is inaccurate, subject to exceptions in the applicable law. If you would like to have access to the personal information we have about you, or if you would like to have it corrected, please contact us using the contact information provided below. In some cases, we may not be able to allow you to access certain personal information in certain circumstances, for example, if it contains personal information of other persons, or for legal reasons.

If you have a complaint about how your personal information is being maintained, or if you have questions regarding how to exercise your rights or if you wish to submit a request, please contact us using the contact information provided below.

To help protect against fraudulent requests related to your personal information, we may ask you for information to allow us to confirm that the person making the request is you or is authorized to access your information before granting access. For example, we may require you to verify your identity before you access your personal information.

If you believe that any information we are holding on you is incorrect, please write to or email at the below address.

11. Children

We do not intend to collect information from children. If you are under the age of majority where you reside, please do not provide us with any personal information.

12. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page.

We include the date the privacy policy was last revised at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

13. Contact Us

If you have any questions regarding this Privacy Policy, any personal information you have submitted to us, or if you would like to:

access personal information that you have already provided to us so that you can correct or update it; or
to submit a complaint,

Please advise us by contacting our Privacy Officer by writing to:

531 North Service Rd East
Oakville, Ontario
L6H 1A5

You may also email us at privacy@choppedleaf.ca.